Pre-Order Policy

The estimated shipping or fulfillment timeline is indicated on the respective product page at the time of purchase. Once the item becomes available, orders will be carefully prepared and dispatched according to the order in which pre-orders were confirmed.

Please note that all pre-order timelines are estimates and not guaranteed delivery dates. Fulfillment may be affected by production schedules, international shipping, customs clearance, logistics, or other unforeseen circumstances beyond our reasonable control.

Because pre-order pieces are reserved and allocated specifically based on confirmed orders, confirmed pre-orders are generally considered final and cannot be cancelled or refunded due solely to a change of mind, preference, or the customer's inability or unwillingness to wait within the stated estimated fulfillment period, subject always to applicable Philippine laws and regulations.

In the event of a material failure to fulfill an order or circumstances giving rise to a customer's legal right to a remedy under applicable law, CHARLÉ will evaluate the concern and provide the appropriate remedy in accordance with applicable laws and regulations.

By completing the purchase of a pre-order item, the customer acknowledges and agrees to the terms of this Pre-Order Policy.

For questions about a pre-order, please contact support@charle.international.