Shipping & Delivery

CHARLÉ currently ships nationwide within the Philippines.

Domestic shipping is complimentary. There is no standard delivery charge for orders shipped within the Philippines, and the amount displayed at checkout represents the amount payable for the order, subject to any applicable terms clearly stated during checkout.

Estimated delivery timelines are as follows:

• •Metro Manila: 3–7 business days
• •Provincial Areas: 7–14 business days

Business days refer to Mondays through Saturdays, excluding Sundays and Philippine national and special non-working holidays.

Delivery timelines are estimates and may vary depending on the destination, courier operations, weather conditions, holidays, and other circumstances that may affect transportation.

CHARLÉ accepts international orders to selected serviceable destinations.

Customers must provide complete and accurate shipping information during checkout, including the recipient's name, complete delivery address, contact number, and other information required for international delivery.

International shipping charges vary depending on the destination, parcel dimensions and weight, and applicable courier rates. Where the website is unable to calculate the international shipping charge at checkout, the shipping fee will be separately confirmed with the customer before the order is dispatched.

The product amount paid at checkout does not include any separately confirmed international shipping charge where applicable.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other destination-related charges imposed by the receiving country, unless otherwise expressly stated by CHARLÉ.

Delivery timelines for international orders are estimates and may vary depending on the destination country, customs processing, courier operations, and other circumstances beyond CHARLÉ's reasonable control.

Pieces designated as Pre-Order are available for advance reservation and require full payment upon checkout to confirm the order.

The estimated fulfillment or shipping timeline for each pre-order is indicated on the respective product page at the time of purchase.

Once the item becomes available, confirmed pre-orders will be prepared and dispatched according to the order in which the pre-orders were confirmed, subject to operational and logistical considerations.

All pre-order timelines are estimates and are not guaranteed delivery dates. Fulfillment may be affected by production schedules, international shipping, customs clearance, logistics, or other unforeseen circumstances.

Because pre-order pieces are reserved specifically against confirmed orders, confirmed pre-orders are generally not cancellable solely due to a change of mind, personal preference, or the customer's decision not to wait within the stated estimated fulfillment period, subject always to applicable Philippine laws and regulations.

In the event of a material failure to fulfill an order or circumstances giving rise to a customer's legal right to a remedy, CHARLÉ will evaluate the concern and provide the appropriate remedy in accordance with applicable laws and the circumstances of the transaction.

Orders are delivered through CHARLÉ's designated third-party logistics providers.

While delivery operations are performed by the assigned courier, CHARLÉ remains available to assist customers with order and delivery concerns and may coordinate with the courier when necessary.

Customers are encouraged to contact CHARLÉ promptly if an order is delayed, damaged, incorrectly delivered, or otherwise encounters a delivery issue.

CHARLÉ makes reasonable efforts to meet the estimated delivery timelines indicated for each order. However, delivery schedules may occasionally be affected by circumstances beyond CHARLÉ's reasonable control, including severe weather conditions, natural events, customs inspections, transportation disruptions, courier operational issues, public holidays, and other unforeseen circumstances.

If an order experiences a significant delay, CHARLÉ will provide the customer with an updated delivery status or estimated timeline when available.

Delivery estimates do not constitute a guarantee of delivery on a specific date unless CHARLÉ expressly confirms otherwise in writing.

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or insufficient address or contact information provided by the customer, any additional delivery or re-shipping costs may be charged to the customer.

Customers should contact CHARLÉ as soon as possible if they identify an error in their delivery information.

Return requests must be approved by CHARLÉ before an item is sent back. Items returned without prior authorization may not be accepted.

For returns arising from a customer's change of mind or other circumstances attributable to the customer, the applicable return shipping costs shall generally be shouldered by the customer, subject to the applicable Return & Refund Policy.

For items that are defective, incorrect, damaged prior to delivery, or otherwise eligible for a remedy attributable to CHARLÉ, return and replacement arrangements will be handled in accordance with the applicable Return & Refund Policy and Philippine law.

Please see our Refund & Return Policy for complete eligibility requirements and return procedures.

For order updates, delivery concerns, or shipping inquiries, please contact support@charle.international. Our customer service team will be happy to assist you with your order.